Posts Tagged ‘AT&T’
AT&T takes the phone out of iPhone
September 22nd, 2009 | 
Author: Three weeks ago, I got a call on a friend’s iPhone while in the middle of a desert; cell phone coverage had come to Burning Man. By contrast, several calls I made last night to my parents from my San Francisco apartment were dropped and a subsequent connection became garbled.
That happens daily when I try to converse on my first-generation iPhone in my apartment and in certain other neighborhoods. I’ve come to anticipate that if I can even make a call it’s likely to be short-lived or poor quality.
Frustrated by the numerous interrupted calls, I decided to try to find out why my iPhone service is so poor that it’s easier to have a Web video conference over AIM with my boyfriend because neither of us can use our iPhones (his is 3G) reliably inside either of our homes.
This is not a new problem. AT&T was criticized when traffic from attendees at the South By Southwest conference in Austin, Texas, overwhelmed the network earlier this year. And there were widespread complaints about dropped calls and spotty service after the launch of the iPhone 3G a year ago.
I wondered why, a year later, the service still seemed unreliable. I called AT&T (on my reliable landline at work) to find out. AT&T spokesman Mark Siegel blamed the problem on the increasing amount of data traffic iPhone users are creating, which CNET News and others wrote about earlier this month.
“We lead the industry in smart phones,” he said. “As a result, we are having to stay ahead of what is incredible and increasing demand for wireless data services.”
http://news.cnet.com/8301-27080_3-10358156-245.html?part=rss&subj=news&tag=2547-1_3-0-20
Posted in Apple, cell phone, Communication, Internet, iPhone | 
Tags: 3G, AT&T, iPhone | 
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AT&T customers, check your plan once in a while
I’ve been a customer of AT&T every since 2003, when I got myself my first cell phone ever, and I’ve been a very good one. The proof: I set my bill to autopay from day one and even convinced a few friends to move to AT&T (mostly so that we don’t have to use the minutes to talk to each other.)
I found out Thursday that AT&T hasn’t been very nice to me.
I called the company’s customer service as there was a noticeable increase on my August bill. A helpful customer representative named Gilbert immediately took care of the false charge without much ado. While waiting for him to get the job done, I ran through my online bill and found a monthly charge of $9.99 for MobileTV service, which I had no idea existed in my plan.
Must read full story :
http://reviews.cnet.com/8301-19512_7-10355892-233.html?part=rss&subj=news&tag=2547-1_3-0-20
Windows Mobile 6.5 phones coming Oct. 6
HTC’s Touch Pro2 is among the new phones expected to ship with Windows Mobile 6.5.
(Credit: Microsoft)
Microsoft is hoping that a new crop of phones this fall will help the company in its quest to stay relevant in the cell phone market.
The software maker said on Tuesday that the first phones running Windows Mobile 6.5 will launch worldwide on October 6 and will include phones running on AT&T, Sprint, and Verizon Wireless.
http://news.cnet.com/8301-13860_3-10322007-56.html?part=rss&subj=news&tag=2547-1_3-0-20
Posted in cell phone, Communication, Tech, Windows, Windows Mobile |
Tags: AT&T, Sprint, Verizon Wireless, Windows, Windows Mobile |
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Verizon gets top marks in call quality
Another day, another cell phone study from J.D. Power and Associates. This time, it’s not customer service–T-Mobile, Alltel, and Verizon Wireless tied for that honor earlier this month–but a survey of the all-important call quality.
Just like last year, Verizon was the overall winner this time around. The carrier ranked highest in the Northeast, Mid-Atlantic, Southeast, and Southwest regions. According to the study, Verizon had particular success with limiting dropped calls, failed initial connections, and late or failed text and voice messages.
In the Western region, Verizon tied with Alltel and T-Mobile (in its press release, Verizon identified T-Mobile only as “one other carrier”–meow). T-Mobile performed well in reducing the number of problems with echoes and distortion, and Alltel performed well in limiting the number of late or failed messages.
U.S. Cellular rated highest in the North Central region. It had fewer customer-reported problems with initial connections, static or interference, and late or failed voice message notifications.
AT&T rated near the bottom in all regions but the Mid-Atlantic and North Central. Sprint rated in the middle or at the bottom in all regions. See J.D. Power’s chart for the full rankings.
So what do you think? Does Verizon deserve its award?
http://news.cnet.com/8301-17938_105-10319592-1.html?part=rss&subj=news&tag=2547-1_3-0-20
Posted in cell phone, Communication, Verizon |
Tags: Alltrel, AT&T, Sprint, T-Mobile, Verizon Wireless |
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